FAQs

From 20th May 2022 we changed how our website works so that instead of ordering directly from us you are now able to buy our products from retailers like Lookfantastic, Boots.com, Superdrug, and more. Any orders placed on the site before that date for products that were in stock will have been shipped as normal.

Can I still return products I’ve ordered if there’s a problem?

Yes, the standard terms of sale still apply. If you have questions about an order you’ve placed on this site before 20th May 2022, you can call 08000463151

How can I get the status of an order I placed before 20th May 2022?

If you have questions about an order you’ve placed on this site before 20th May 2022, you can call 08000463151

Why did you stop selling products directly?

We’re always looking to make your experience better, and we know it’s important that you get the products you want when you want them. With our new approach you can see which retailers have our products in stock, and at what price, and order them from whichever you choose.

I had bought an e-giftcard for this site which I’ve not used yet – what happened to that?

You will have received an email about this already. Please check your ‘junk’ or ‘spam’ folders. If you still can’t find the message please call 08000463151 with the email address you provided when you bought the e-giftcard.

I placed an order before 20th May 2022 but it was cancelled. Why?

If we knew we would not get more stock, we might have had to cancel an order you placed to avoid future disappointment. We apologise for any inconvenience and encourage you to buy the item from another retailer.

What happened to my account on this site?

From May 20th 2022 the site doesn’t have a ‘My Account’ function any more. If you opted in to hear from us by email you’ll still get these messages, but perhaps a little less frequently than before. As always if you change your mind you can opt out at any time. Most other account information, including stored payment details if you provided these, will be securely erased.

I have a question about one of your products…

You can always get in touch using the email address on our ‘Contact Us’ page if you have any questions about our products.